Frequently Asked Questions

Here you'll find answers to common questions our clients ask. If you don’t see what you need – call or contact us online.

  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. Do I have to pay the set up fee on reprints?

    We feel that being up-front with costs is one of the most important ways to gain your trust and promote a long-term business relationship.

    Unless there have been changes on a reprint's specifications you will never have to pay the set-up fee again. In addition, we archive all our jobs and never charge an storage fee.

  3. For on-demand printing, does the price per copy remain the same regardless of how many are printed?

    Yes, once you pay the set-up fees, the running rate for each copy is the same. We do not charge set-up fees on reprints unless you make corrections from one printing to the next.

    That's why we encourage our clients to print fewer books than they think they need. We can always go back to press and reprint your book, generally within a week's time.

    Numerous management studies have shown that publishers lose much of their profits by overprinting and storing books for lengthy periods. Often, these books never sell. Many of our clients have told us that our system saved them money in the long run by printing fewer books in the short run.

  4. How do I go about getting an estimate from you?

    Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, is to give us a call and speak with one of our customer service representatives.

  5. How long does it take for you to complete my order?

    Obviously the answer to this question will vary depending on the nature of the job.

    On-Demand printing: We usually allow 5 working days to delivery of proof and then 5 working days from the time of OK to delivery of a perfect bound paperback book. Generally, allow an additional 7 working days for a casebound book.

    For a reprint, allow five working days to print, bind, and ship a paperback order and approximately 10 working days for a casebound book.

    If you require a quicker turn-around, just ask! It's rare that we cannot meet a date, no matter how short.

  6. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  7. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and

    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  8. What are Bound Galleys?

    “Bound Galleys” is a bit of an archaic term. Initially, in the days of traditional printing methods, bound galleys we just that: galleys [from the typesetter] cut down and bound simply. Their purpose was to get advanced pre-publication versions of the manuscript out to reviewers.

    Although the term, bound galleys, is still used, the product is now much more sophisticated in its format. Usually, it is actually a bound paperback book and is often referred to as “Advanced Reader Copies” or “Uncorrected Page Proofs.”

    These bound galleys often differ in size and look from the actual production book. The copy is usually uncorrected after typesetting and may lack illustrations. It will usually carry, on its cover, information that is useful to reviewers, wholesalers, and retailers.

    Printed quantities can vary greatly depending on the market.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof that will be sent to you online or as printed copy.

    On multiple color jobs, we can produce a color proof on one of our digital color printers to show how the colors will appear.

  11. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  12. What is the additional charge for rush work?

    There are always exceptions, but there is usually no additional charge for rush work. Our plant is organized to produce work quicly and accurately.

  13. What kind of work does G&H SOHO do?

    Have a look at the "Products and Services" section on this website.

    But, if you don't see it there, ask us. We often surprise ourselves with what we can accomplish.

  14. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.